Frequently Asked Questions
Everything you need to know about your Cardboard Hero gear.
How long does shipping take?
Standard domestic orders are processed within 1-2 business days and typically arrive within 3-7 business days. International shipping times vary by location but usually take 10-15 business days.
What is your return policy?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Simply visit our returns portal to start your exchange or refund process.
How do I find my correct size?
Each product page includes a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer interest-free installments through Klarna and Afterpay.
Are your materials sustainably sourced?
Yes, at Cardboard Hero, we prioritize ethical manufacturing. Our collections use organic cotton, recycled polyester, and eco-friendly dyes to minimize our environmental footprint.
Can I change or cancel my order after it's placed?
Orders are processed quickly, but we have a 60-minute window for cancellations or address changes. Please contact our support team immediately if you need to make an adjustment.